Information We Collect
When you register and use the bm69 platform, we collect the following categories of information to ensure our services run smoothly and securely:
Full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account identity during registration.
Transaction details in MYR, including deposit amounts, withdrawal records, and payment methods used. Full bank account numbers are not stored in bm69's systems.
Device type, operating system, browser version, IP address, and general location data. This information is used to detect suspicious activity and improve platform compatibility.
In-platform activity records, including games played, bets placed, session times, and pages visited. This data is used to improve the user experience and detect unusual usage patterns.
Why We Use This Information
Bm69 uses the information collected for the following purposes, all directly related to delivering platform services to users in Malaysia:
- Identity verification and account security: Verifying that each account is held by a legitimate individual aged 18 and above.
- Financial transaction processing: Facilitates deposits and withdrawals in MYR via registered local payment methods.
- Platform improvement: Analysing usage patterns to improve interface design, platform speed, and the overall user experience.
- Customer support: Providing relevant assistance when you contact the bm69 support team.
- Fraud prevention: Detecting and preventing unauthorised access, suspicious account activity, or fraud attempts.
- Legal compliance: Complying with legal and regulatory requirements applicable in Malaysia when necessary.
Cookie Usage & Tracking
The bm69 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies: Stored temporarily while you browse the platform and deleted automatically when you close your browser. Used to maintain your logged-in status.
- Preference cookies: Saves your preferences such as display language and interface settings so you don't need to reconfigure them on every visit.
- Analytics cookies: Collects anonymised data on how users interact with the platform, solely for service improvement purposes.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the bm69 platform.
Data Storage & Security Measures
Bm69 stores user data on servers protected with SSL encryption. Access to users' personal data is restricted to staff who require it to perform their duties, and they are bound by strict confidentiality obligations.
User passwords are stored in hashed form using a secure algorithm and cannot be read, even by bm69 staff. Sensitive payment data is not stored in plain text in any of our systems.
While we take reasonable steps to protect your data, no security system is completely foolproof. If you suspect a security breach involving your account, please contact us immediately at [email protected].
User data that has been inactive beyond a defined period may be archived or deleted in accordance with bm69's internal data management policy, unless required for legal or financial accountability purposes.
Information Sharing & User Rights
Sharing with Third Parties
Bm69 does not sell or rent users' personal information to third parties for marketing purposes. Your information may only be shared in the following situations:
- Approved payment processors to facilitate transactions in MYR.
- Malaysian legal authorities when required by court order or applicable law.
- Technical service providers who assist with platform operations, subject to strict confidentiality agreements.
Your Rights as a User
As a bm69 user in Malaysia, you have the following rights regarding your personal data:
- Access: Requesting a copy of the personal information we hold about you.
- Correction: Requesting correction of inaccurate or incomplete information.
- Deletion: Request the deletion of your data under certain circumstances, subject to legal requirements.
- Objection: Objecting to the processing of your data for specific purposes.
To submit any request relating to these rights, contact [email protected] and specify the type of request.
Policy Updates & Contact Information
Changes to This Policy
Bm69 reserves the right to amend this Privacy Policy at any time. Any significant changes will be communicated via a notice on the platform or by email to registered users. The "Updated" date at the top of this page reflects the date of the latest revision. Continued use of the platform after changes are notified will be considered acceptance of the amended policy.
We encourage you to review this page periodically to stay informed about how we handle your information.
Contact the bm69 Support Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please reach out to us via:
Email: [email protected]
We will endeavour to respond to all enquiries within a reasonable timeframe. For additional guidance on the bm69 platform, you can also visit our FAQ page.
Still Have Questions About Your Privacy?
The bm69 support team is here to help. Or register an account and start your experience on a safe, trusted platform.